Arbor Commercial Mortgage has launched a new proprietary online loan processing technology platform, Arbor LoanExpress, providing borrowers and brokers with a new environment in which to process their multifamily loans.
Arbor LoanExpress will allow borrowers and brokers to upload, change and manage required loan documents while receiving communication updates and information requests direct from the personal Arbor Deal Team that is assigned to each individual loan.
This automated, online format provides access on a 24/7 basis and eliminates the need for the direct mailing, faxing or e-mailing of loan documents, expediting the loan process.
Arbor LoanExpress also provides users with a customized document check list for each loan, providing a critical status level and clarity on where a loan stands at all times. Users will be able to submit documents within the online loan form itself or simply via a PDF format.
Arbor LoanExpress resides within a secure and restrictive server environment and incorporates state-of-the-art encryption and authentication technologies, ensuring client information remains safe.
“Arbor has always differentiated itself among lenders by the unique level of personalization and customization it provides our borrower and broker clients on each and every loan. Arbor LoanExpress is the latest example of this business philosophy, as it is designed to deliver to our clients the easiest and most efficient loan processing experience possible in a convenient online format,” said Ivan Kaufman, Chairman and CEO of Arbor.
“In today’s business climate, speed and ease of execution are paramount. Therefore, we believe Arbor LoanExpress represents the next logical step in the evolution of commercial real estate finance, from a historically manual, paper-based paradigm to one in which the loan process is easily accomplished in a safe and secure online environment.”